Frequently Asked Questions
Everything you need to know about your Kozmo Shoes experience.
How do I determine the right shoe size for me?
We provide a detailed size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart. If you are between sizes, we generally suggest sizing up for the most comfortable fit.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn shoes in their original packaging. Simply visit our returns portal to start your request. Please note that return shipping labels are provided for a small flat fee.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner. You will receive a tracking number via email as soon as your order ships.
What materials are used in Kozmo Shoes?
We pride ourselves on quality craftsmanship. Our collection features a variety of premium materials, including ethically sourced leather, breathable mesh, and high-durability rubber outsoles. Specific material details can be found in each product's description.
Do you ship internationally?
Yes, Kozmo Shoes ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically at the checkout page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for your convenience.